Executive Summary

Established 17 years ago with a passion for helping businesses capture every phone call, this business is built on the belief that exceptional customer service stems from recognising the unique needs of every client and organisation.

Focused on driving excellence in customer engagement and responsiveness, the company continues to support businesses in delivering outstanding service experiences.

Company information

• Sector: Admin Support Services
• Specialises in: Call answering, Appointment Management, Contact Centre, Outbound Calls, Admin Support

Performance

The business is currently on a strong growth path, with turnover rising by an impressive 9.9% in 2024 reaching its highest level to date. Following a brief dip, profitability is now rebounding, supported by improving gross profit margins and streamlined overheads. The company has shown resilience, with EBIT and EBITDA both stabilising and increasing in 2024.

This presents an excellent opportunity for a range of prospective buyers seeking to elevate a well established, successful business to the next level. The experienced management team runs the business day-to-day, with little involvement from the owner, who is happy to offer a brief handover if needed.

Interested in finding out more?

If you'd like to learn more about this disposal mandate opportunity, contact Martin Dean today for more information.

• Email: martin@gravitate.digital
• Tel: 07967 670699